How to Purchase
Jewelry purchased directly through our e-commerce site can only be delivered to the USA and a list of designated international countries.
Payment
Finn accepts all major credit cards. For security, your billing address must match the address on file at your credit card company. If there is a discrepancy, there will be a delay in processing the order.
Finn does not accept personal checks, money orders, CODs, or Layaway Plans.
We will charge applicable state, local, and county taxes on all online orders based on shipping address. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
Changes & Cancellations
Once an order has been submitted, it is considered final. We cannot guarantee the purchase can be modified or cancelled.
Chains of Love
Finn will email you directly to schedule your appointment. You have up until 2 week prior to your appointment to cancel your appointment for a full refund, beyond 2 weeks will only be eligible for a store credit. You have up to 48 hours prior to your appointment to reschedule without any incurring any fees. A no show or late cancellation will incur a fee. Please email showroom@finnjewelry.com for any questions concerning purchasing or booking an appointment.
Sizing
Most of our rings come in a standard size 6. Nearly all of our rings can be custom ordered in any other size, very easily. We can also add or remove length of chains on any of our necklaces and bracelets. It's a simple request that we are happy to help you with.
To inquire about a custom sizing, please email showroom@finnjewelry.com.
Repairs
Should your jewelry need repair, please contact us via email. This is the only way to begin the process. Any jewelry sent to the showroom without contacting Finn first will not be signed for and will be returned to the shipping address at the shipper's expense.
We recommend that you package the item securely and ship it via insured mail and require a signature for delivery. Detailed repair information and a repair charge estimate will be sent to you prior to any work on the jewelry begins. Most damage due to normal wear and tear within the first year of purchase will be fixed with Finn's compliments, though we reserve the right to determine what appears to be normal wear and tear versus user damage. After one year, all repairs are subject to fee.
Again, please contact us directly for details.
Returns & Exchanges
We offer exchanges for store credit. We do not offer refunds.
All customized jewelry is final sale, this includes rings that are not a standard size 6.
All returns must be requested within 5 days of delivery.
Any other associated department stores or online boutiques that carry Finn will not accept returns on items purchased from finnjewelry.com.
Please note that original shipping costs will not be refunded.
Finn recommends that you ship merchandise via FedEx, UPS, or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Finn will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Credit for jewelry will only be honored if the return instructions above are followed. Finn reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Finn's sole discretion.
All sale items are final sale.
Errors & Inaccuracies
Finn's goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product information. Finn reserves the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. Finn reserves the right to change pricing at any time without prior notice.
Security
Finn uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence. Finn will never sell email addresses or physical addresses to third parties.
Contact Us
For product or online order related inquiries please contact us via email at showroom@finnjewelry.com and we will try to assist you as promptly as possible. Please note that we are available Monday-Friday from 9AM-6PM (EST), excluding holidays.